At Ae Architecture Studio, we take pride in offering high-quality decorative items, including specialized fridge magnets and small desktop or home ornaments. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returning items purchased through our online store.

1. 30-Day Return Window

We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it: unused, unworn, and unwashed.
• For fragile small ornaments and fridge magnets, items must remain in their original packaging with all protective materials, tags, or inserts included.
• You must provide proof of purchase or receipt (order confirmation email or order number).

3. Damaged, Defective, or Incorrect Items

Due to the delicate nature of small decorative ornaments and magnets, please inspect your order immediately upon reception.

• If the item is broken, defective, or if you received the wrong item, please contact us immediately at [email protected] within 48 hours of delivery.
• Please include clear photos or a short video demonstrating the damage or defect, along with your order number.
• Upon verification, we will arrange a free replacement or issue a full refund at no additional cost to you.

4. Non-Returnable Items & Conditions

Certain types of items cannot be returned for a refund:

• Customized, personalized, or made-to-order ornaments/magnets.
• Items marked as "Final Sale" or promotional clearance items.
• Items that show clear signs of use, customer abuse, or accidental damage after delivery.
• Gift cards.

5. Return Process & Shipping Costs

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] with your order details.
2. If your return request is accepted, we will provide you with instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.

6. Refunds & Processing Timeline